Refund policy

At Rudraa Creation, we aim to provide the best quality sarees. However, if you are not satisfied with your purchase, please review our policy below.

1. Return Eligibility

• Returns are accepted only in case of:
  • Damaged product
  • Wrong item delivered
• Request must be raised within 48 hours of delivery
• Product must be:
  • Unused
  • Unwashed
  • With original packaging and tags

2. Non-Returnable Items

• Sarees purchased on sale or discount
• Customized or altered sarees
• Minor color variations (due to lighting/screen differences)

3. Return Process

• Contact us on:
  • WhatsApp: [7405767649]
  • Email: [rahul.agarwal803@gmail.com]
• Share:
  • Order ID
  • Issue details
  • Product images/video proof

Once approved, we will arrange return pickup or guide you for shipping.

4. Refund Policy

• Refund will be processed only after product inspection
• Refund method:
  • Original payment method OR
  • Store credit (if preferred)
• Refund time: 5–7 business days after approval

5. Replacement Policy

• If you prefer, we can send a replacement saree instead of refund (subject to availability)

6. Shipping Charges

• If the return is due to our mistake (wrong/damaged item), we cover shipping
• Otherwise, customer may need to bear return shipping cost

7. Cancellation Policy

• Orders can be cancelled within 12 hours of placing order
• Once shipped, cancellation is not allowed

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Important Note

We recommend recording an unboxing video as proof in case of damage or missing items. Without proof, returns may not be accepted.